Customer Support

1. What are the shipping costs and what delivery methods are available?

We offer various delivery methods to cater to your needs. Each product's delivery timeframe is stated in its description due to the personalized nature of our products, which are crafted specially upon your order. The shipping costs depend on the selected delivery method and destination. Rest assured, we partner with reliable suppliers like Printful to ensure timely deliveries.

2. Is there an option for product returns or exchanges?

Yes, we understand that sometimes you might change your mind or need a different product variant. We provide an option for returns or exchanges, adhering to Printful's terms and policies for returns.

3. What is the order fulfillment time?

Each of our products is crafted on-demand, specially for you. This means delivery might take a bit longer than off-the-shelf items. The exact delivery timeframe is stated in each product's description.

4. Are the products original and do they come with a warranty?

Absolutely! All our products are original, sourced from trusted suppliers. Quality and origin details can be found in each product's description. We stand by our products, which come with a standard warranty to ensure your satisfaction.

5. Is there an opportunity to obtain a discount on purchases?

We often run promotions and offers, so we recommend staying updated with our website and subscribing to our newsletter for exclusive deals.

6. What are the customer support hours and how can I contact them?

Our dedicated customer support team is here to assist you. Details on how to reach out and our operational hours can be found on our 'Contact Us' page.

7. Does the store offer various payment methods?

Yes, we offer a range of payment options to make your shopping experience smooth and convenient. You can explore our payment methods during the checkout process.

8. How can I track the status of my order?

Once your order is shipped, you will receive a tracking number. You can use this number on our website or in the Shop app to monitor your order's progress.

9. Is the online store password-protected? If so, how can I gain access?

Our main store is open to all. However, if there are any sections that are password-protected, typically, this would be for administrators or specific customers. If you believe you need access, please contact our support.

10. What are the customer requirements for service quality in online stores?

At ChromoCo, we always strive for excellence. We understand that customers expect a seamless online shopping experience, high-quality products, prompt customer service, easy returns, and timely deliveries. We constantly evaluate our processes to meet and exceed these expectations, ensuring you have a delightful shopping experience with us.